Refund and Returns Policy

SHIPPING

When will my order ship after purchasing?

Processing takes 1-3 business days, Monday through Friday not including holidays. Shipping times vary depending on where in the world you’re shipping to. Please refer to our handy dandy list below to find out how long your Lucshe package will take to arrive.

Estimated Shipping Time

Contiguous US: 4-8 business days
Non-Contiguous US (PR, HI, AK): 7-12 business days
Australia, UK & Canada: 6-8 business days
Saudi Arabia, Bahrain, Kuwait, United Arab Emirates, Qatar: 10-16 business days
Chile: 10-16 business days
Other International: 10-20 business days
Tracking is only available on US, Australia, Bahrain, Belgium, Canada, Chile, Denmark, France, Germany, Hong Kong, Kuwait, Netherlands, New Zealand, Qatar, Saudi Arabia, Spain, Russia, UAE, and UK orders. We can not track other international packages.

How is my shipping cost calculated?

Your shipping cost is calculated based on your shipping address, the shipping method chosen, and the weight of your order at checkout. For free shipping, both domestic & international are shipped either USPS or UPS dependent on location.

What are the extra duties and taxes for when I purchase from outside of the US?

For international orders, import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost. These costs will be collected upon delivery from the carriers for certain packages. These charges are recipient’s responsibility as we are only charging the transportation fee for the packages. You may check with your country’s customs office to determine what these additional costs will be.

RETURNS

Help! My Lucshe product did not arrive up to par.

In some cases, products will leak or melt in transit on their way from our manufacturing facility to our fulfillment center. This is a rare occurrence but does happen from time to time. Likewise, if you receive a product that you suspect to be expired or not suitable for use please contact our support at info@Lucshe beauty.com and we will be happy to help you!

Can I return a product if I have (gently) used it?

Due to the nature of our business, we do not accept returns or do exchanges. ALL SALES ARE FINAL. Monetary refunds are only sent if you received the wrong item, all other refunds are issued in the form of store credit.